वैधानिक सूचना : पाठको को सलाह दी जाती है किसी विज्ञापन पर किसी भी प्रतिक्रिया से पहले विज्ञापन में प्रकाशित नौकरी के बारे में अपनी पूरी तरह जांच पड़ताल कर लें । किसी प्रकार का पैसो का लेन -देन बिलकुल भी न करें अगर करते हैं तो उसकी जिम्मेदारी स्वयं की होगी नकि ज्योत्स्ना एच आर मैनेजमेंट प्राइवेट लिमिटिड की होगी। यह वेबसाइट नौकरी की गुणवत्ता या विज्ञापन दाता द्वारा किये गए दावे ,वेतन, या उल्लेख की पुष्टि या समर्थन नहीं करता। वेबसाइट पर प्रकाशित किसी भी नौकरी के लिए पाठको को सावधान किया जाता है कि कोई भी प्रतिक्रिया करने से पहले विज्ञापन में दी गई नौकरी और कंपनी के बारे में पूर्ण जांच पड़ताल कर लें तब आगे बढे। ज्योत्स्ना एच आर मैनेजमेंट प्राइवेट लिमिटिड का वेबसाइट उपरोक्त किसी भी नौकरी विज्ञापन के बारे में किसी पाठक के प्रति उत्तरदायी नहीं होगा।

Technical Support Walkin On 4th Jan-Dell International Services India Private Limited


Technical Support
Walkin On 4th Jan

Company
Dell International Services India Private Limited
Qualification
Graduate
Graduate
Salary
3,25,000 - 5,00,000 P.A.
Experience
0 - 3 yrs
3,25,000 - 5,00,000 P.A.
Work Location
Gurgaon
Title Technician Technical Support

Role Overview

Responsible for providing telephone/email/chat, online, social media and remote diagnostic technical support of desktops, portables, peripherals (e.g., printers, projectors, etc.) and software

Role Responsibilities

Responsible for providing telephone support for customers on operation or maintenance of Dell products.
Assist phone customers by diagnosing problems, and providing resolutions for technical and service issues.
Responsible for OOW, Total solutions, YTT and In warranty extension sales.
Performs work in accordance to standardized policies and procedures.
Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
Documents problems in the support solution database for diagnostics and solution implementation.
Ensure proper escalation procedures are followed.
Responsible for customer satisfaction through effective handling of customer problems.
Work requires strong analytical ability to resolve complex technical issues in addition to effective phone communication skills.
Requirements

Graduate Fresher can Apply(Except MCA/M.Tech)
0 to 4 years of relevant experience required.
Undergrad with 1 year of International Call Center Voice experience
Should be willing to work in shifts in a 24 x7 work environment
Should be residing within Transport Boundaries
Excellent telephone soft skills & thorough telephone functional skills
Ability to handle stressful situations.
Ability to deal professionally with irate customers.
Preferences

Good Knowledge of PC Hardware/Software for desktop & portable systems
Any relevant Certification/Technical Qualification
Address
Time: Between 12am - 3pm
Venue:  Dell International Services, Vipul Tech Square, Opposite Central Park, Sector Road, Sector - 43, Gurgaon - 122002**********************________________________________________________________ Interview Venue : M/s Jyotsna HR Management Pvt Ltd Plot No. 4 Ruchi Complex Gailana Road Near Asopa Hospital Sikandra Agra Call 7078101101-7078102102 Send Updated Cv at hrmagra@gmail.com W : www.jobinagra.com

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